The Introduction To The Itil Service Lifecycle Book
Attention: For textbook, access codes and supplements are not guaranteed with used items.
This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
We Also Recommend
Computer Forensics: Investigating File And Operating Systems, Wireless Networks, And Storage (Chfi), 2Nd Edition (Computer Hacking Forensic Investigator)
Bully Signature Series Guide (Signature Series(Bradygames))
Benchmark Series: Microsoft Word 2016: Text Level 1